Shiva Marketing Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By interacting with us — including through our WhatsApp business messaging, lead forms, website, and advertising — you agree to the practices described here.
1. Information We Collect
We may collect the following information when you contact us, fill out a lead form, or message us on WhatsApp:
- Your name
- Your phone number (including WhatsApp number)
- Your email address, if provided
- Your business name, industry, and requirements
- Messages and information you share with us during a conversation
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Send you relevant information about our marketing and branding services
- Understand your requirements so we can recommend suitable solutions
- Improve our services and customer experience
- Communicate with you via WhatsApp, phone, email, or SMS about your enquiry
3. WhatsApp Messaging
When you fill out one of our forms or contact us through an advertisement, you may receive messages from us on WhatsApp to continue the conversation and understand your needs. You can stop receiving these messages at any time by replying “STOP” or by telling us you no longer wish to be contacted.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only with trusted service providers who help us operate our business (for example, messaging and automation platforms), and only to the extent necessary to provide our services. These providers are required to keep your information secure and confidential.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
7. Your Rights
You may request to access, correct, or delete the personal information we hold about you. To make such a request, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Shiva Marketing Solutions
Email: info@shivamarketingsolutions.com
Location: Ludhiana, Punjab, India